Return Policy

Return Policy

**Our Commitment to You**

At Balleho, we take pride in providing you with exquisite jewelry that reflects your unique style.  We understand that sometimes the unexpected happens, and your satisfaction is our top priority.  To ensure a smooth and hassle-free shopping experience, we have crafted a transparent and customer-friendly return policy.

**Easy Returns**

If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free return process.  Simply follow these easy steps:

1.  **Initiate Your Return:** Log in to your Balleho account and navigate to the "Order History" section.  Select the item you wish to return and follow the prompts to initiate the return process.

2.  **Package Your Item:** Carefully pack the jewelry in its original packaging, ensuring it is securely sealed.

3.  **Include Documentation:** Please include the original order invoice in the package.  This helps us process your return quickly and accurately.

4.  **Choose Your Shipping Method:** You are responsible for the return shipping costs.  Choose a shipping method that provides tracking and insurance, as we cannot be held responsible for items lost or damaged during return transit.

5.  **Ship Your Return:** Send your package to the address provided during the return initiation.  Remember to affix the return label on the outside of the package.

**Conditions for Returns**

To qualify for a return, please ensure that:

- The item is in its original condition, with all tags and packaging intact.

- The return is initiated within 30 days of the purchase date.

- Customized or engraved items are not eligible for return.

**Refund Process**

Upon receiving your return, our expert team will inspect the item to ensure it meets the return conditions.  Once approved, we will process your refund within 7-10 business days.  The refund will be issued to the original payment method used during the purchase.

**Exchange Policy**

Unfortunately, we do not offer direct exchanges.  If you wish to exchange an item, please follow the return process and place a new order for the desired item.

**Questions or Concerns? **

If you have any questions about our return policy or need assistance with the return process, our dedicated customer service team is here to help.  Contact us at balleho.com.

Thank you for choosing Balleho for your jewelry needs.  We appreciate your trust and look forward to continuing to exceed your expectations.